MyPetFriendsBooking and paying on MyPetFriends is simple – and designed to protect both pet owners and sitters.
1. A quote is sent in chat Your pet friend will send a customised quote directly within your conversation.
2. You accept the booking When you’re happy to proceed, you accept the booking and are prompted to complete secure payment.
3. Payment confirms the booking Your booking is only confirmed once payment has been successfully completed. If payment doesn’t go through, the booking isn’t confirmed.
All payments are securely processed and held in escrow by TradeSafe until the service is completed.
When am I charged?
You’re charged when you accept the booking and complete payment.
You’re not charged:
- When messaging a sitter
- When receiving a quote
- Before confirming payment
We only process payment once you’ve decided to proceed.
What if I need to cancel?
Plans change – we understand that.
Cancelling more than 2 days before the service You’ll receive a full refund.
Cancelling within 2 days of the service A refund isn’t guaranteed. You can request one, and it may be issued if your sitter agrees.
Once the service has started The booking cannot be cancelled.
If a refund is issued, it typically reflects in your account within 2–5 business days, depending on your bank.
What if a sitter cancels?
If a sitter cancels within 2 days of the service:
- You’ll receive a full refund.
- You will need to book a new sitter.