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🏠 What if a pet owner makes me uncomfortable or something feels unsafe?

Your safety matters. If something doesn't feel right during a booking, it's okay to pause, take a step back, and ask for support.

Trust your instincts

Feeling uncomfortable is reason enough to take action. This might include:

  • Communication that feels inappropriate or uncomfortable
  • Boundaries not being respected
  • Behaviour that feels aggressive, unpredictable, or unsafe
  • Communication stopping completely
  • Anything that just doesn’t feel right

You don’t need to justify or explain your feelings – trusting your instincts is important.

If it feels uncomfortable but safe

If the situation feels uncomfortable but you still feel safe, you can choose to:

  • Address it directly with the pet owner
  • Clarify boundaries or expectations
  • Pause and reassess if things improve

Many issues are misunderstandings, and clear communication can sometimes resolve things quickly. There’s no obligation to do this if you’re not comfortable.

If it feels unsafe

If something feels unsafe, inappropriate, or crosses a line:

  • Stop engaging immediately
  • Prioritise your personal safety
  • Contact MyPetFriends as soon as possible

You’re never expected to push through a situation that doesn’t feel right.

How we support you

If you reach out to us:

  • We’ll read and respond personally
  • We may follow up with the pet owner
  • We’ll step in if something feels unsafe or clearly inappropriate

While we can’t be present during every interaction, we take sitter safety seriously and will act where needed to protect the integrity of the community.