🐕 What if my sitter cancels or doesn't show up?

We know plans don't always go perfectly – especially when real people are involved. Here's what to expect if a sitter cancels or doesn't arrive as planned.

If a sitter needs to cancel

Sitters are expected to let pet owners know as early as possible if they’re unable to go ahead with a booking.

If a sitter cancels:

Any payment for the cancelled service will be refunded
You’re free to reach out to another sitter on the platform
If you need help or something feels off, you can contact us

If a sitter doesn’t show up

If your sitter doesn’t arrive or stops responding:

Try contacting them directly through the platform
If there’s no response, reach out to MyPetFriends

In these cases:

Any payment for that service will be refunded
We’ll follow up with the sitter and take action where needed

A quick note

Pet sitters on MyPetFriends are independent service providers. While we can’t guarantee last-minute replacements, we’re here to help with communication, support, and making sure things are handled fairly.