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🐕 What if I'm unhappy with the care?

We know that trusting someone with your pet is personal – and sometimes, even with the best intentions, things don't go exactly as hoped. Here's what to do if you're unhappy with your experience.

Start with communication

If something feels off during a booking, we encourage open, respectful communication with your sitter where possible. Many issues come down to expectations or misunderstandings and can be resolved quickly with a conversation.

You can always leave a review

Pet owners can leave a review after every booking – even if the experience wasn’t great. Honest, fair reviews help other pet owners make informed decisions and help sitters improve over time.

When to contact MyPetFriends

If something doesn’t feel right, or if an issue goes beyond a simple misunderstanding, you’re welcome to reach out to us directly.

You can contact us via email, and:

  • We’ll read and respond personally
  • We may follow up with the sitter if needed
  • We’ll step in if something feels unsafe or clearly inappropriate

While we can’t judge every subjective experience, we do take concerns seriously – especially if we see patterns or behaviour that doesn’t align with the values of the MyPetFriends community.

Our goal

MyPetFriends is built on trust, transparency, and respect. We’re here to support calm, fair outcomes and help both pet owners and sitters feel heard.