MyPetFriendsThe values that guide our community
Everything on MyPetFriends is shaped by a few simple values:
- Trust – being someone others feel comfortable relying on
- Reliability – doing what you say you’ll do
- Care – thoughtful, attentive pet care
- Respect – for pets, homes, boundaries, and people
- Warmth – kind, human interactions
These values guide how sitters show up on the platform and what good experiences tend to look like.
What good sitter experiences usually look like
Every sitter has their own style, but positive experiences often share a few common themes. This might include:
- Responding to messages in a reasonable time
- Letting pet owners know when you’re arriving and how things are going
- Sharing photos or small updates during care
- Communicating in a warm, friendly, and respectful way
Clear, kind communication helps pet owners feel at ease and builds trust over time.
Respecting homes, boundaries, and agreements
Pet owners are trusting you with their pet and their personal space. We encourage sitters to:
- Treat homes with care and respect
- Be mindful of privacy and personal space
- Stick to the services, timing, and arrangements that were agreed
- Communicate openly before making changes or assumptions
To help keep experiences comfortable and fair for everyone, sitters should avoid:
- Bringing additional people or pets into a pet owner’s home without permission
- Using the platform to promote other services
- Sharing personal contact details to move bookings off MyPetFriends
Keeping communication and bookings on the platform helps protect both sitters and pet owners.
Safety, comfort, and trusting your instincts
Your comfort and safety matter.
Sitters are encouraged to:
- Speak up if something crosses a boundary
- Step away from a situation that doesn’t feel right
You’re never expected to push through discomfort or ignore your instincts. If something feels off – even if you’re unsure how serious it is – reaching out is always okay.
How MyPetFriends may support these situations
When concerns are raised, MyPetFriends may:
- Take time to understand and review what’s happened
- Follow up with the pet owner if appropriate
- Look for patterns that may affect community trust
- Take action if needed to help keep the platform safe
Our aim is always to respond thoughtfully and fairly, with care for everyone involved.
Accountability and trust in our community
These guidelines exist to help protect the trust that makes MyPetFriends work.
It’s helpful to keep in mind that:
- Community standards support safe, positive experiences
- Patterns of behaviour matter more than one-off mistakes
- Being part of MyPetFriends means showing up in good faith
Perfection isn’t the goal – care, honesty, and respect are.
A final note
MyPetFriends is a marketplace that connects pet owners with independent sitters. While we can’t be present during every interaction, we’re committed to supporting a community where people feel safe, respected, and comfortable.
If you ever have questions or need guidance, you’re welcome to reach out. We’re building this together 🐾