MyPetFriendsHelp & Guides
Clear answers and step-by-step guides for using MyPetFriends - designed to build trust and make booking (and sitting) feel easy.
- Can I trust my sitter?Learn how MyPetFriends helps ensure safe, trusted pet care through reviews, verification, and transparency.
- How should I communicate with my pet sitter?Tips for clear, friendly communication with pet sitters before, during, and after bookings to ensure smooth experiences.
- What if communication breaks down or something feels unsafe?What to do if communication breaks down or you feel unsafe during a booking, including how to contact MyPetFriends for support.
- What if I need to cancel a booking?Learn about cancellation policies, refunds, and how to cancel a booking on MyPetFriends.
- What if I'm unhappy with the care?What to do if you're unhappy with your pet sitting experience, including communication tips and how to leave reviews.
- What if my pet gets sick or injured?What to expect if your pet becomes sick or injured while in a sitter's care, including vet costs and emergency procedures.
- What if my sitter cancels or doesn't show up?What to expect if your pet sitter cancels or doesn't arrive, including refunds and next steps.
- How do I create a strong sitter profile?Tips for creating an effective pet sitter profile that helps pet owners feel comfortable choosing you.
- How should I communicate with pet owners?Best practices for communicating with pet owners before, during, and after bookings to ensure smooth experiences.
- What if a pet gets sick or injured while I'm caring for them?What to do if a pet becomes unwell or injured during your care, including emergency procedures and vet costs.
- What if a pet owner makes me uncomfortable or something feels unsafe?What to do if you feel uncomfortable or unsafe during a booking, including how to get support from MyPetFriends.
- What's expected of me as a sitter on MyPetFriends?Learn what makes a great pet sitter on MyPetFriends, including reliability, communication, and care standards.
- How do payments work?Learn how booking, payment, cancellations, and refunds work on MyPetFriends.
- How do sitter payouts work?Learn when and how sitters receive payment after completing a booking.
- Is MyPetFriends secure?Learn how MyPetFriends keeps payments secure using a regulated third-party escrow provider.
- What happens if I forget to start the service?Learn what to do if you forget to start a booking and how it affects payment eligibility.
- What is escrow?Understand what escrow means and how it protects payments on MyPetFriends.
- Why do I have to pay through MyPetFriends?Understand why all bookings and payments must be processed through the MyPetFriends platform.
- Community standardsLearn about the shared values and expectations that help keep MyPetFriends safe, respectful, and trustworthy for pets, owners, and sitters.
- How to contact usFind out how to contact the MyPetFriends support team for help with bookings, payments, or your account.
- I want to delete my dataLearn how to request deletion of your MyPetFriends account and associated personal data.